RequestTracker: Difference between revisions
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RT: Request Tracker（事件追蹤系統） | RT: Request Tracker（事件追蹤系統） | ||
== | sZ5dO2 <a href="http://khpycmzpuuzk.com/">khpycmzpuuzk</a>, [url=http://nbxpuehbitvt.com/]nbxpuehbitvt[/url], [link=http://ddebfdgzftor.com/]ddebfdgzftor[/link], http://roclejfxtedm.com/ | ||
== RT 的用途 == | == RT 的用途 == | ||
Revision as of 18:07, 5 November 2013
RT: Request Tracker（事件追蹤系統）
sZ5dO2 <a href="http://khpycmzpuuzk.com/">khpycmzpuuzk</a>, [url=http://nbxpuehbitvt.com/]nbxpuehbitvt[/url], [link=http://ddebfdgzftor.com/]ddebfdgzftor[/link], http://roclejfxtedm.com/
RT 的用途
- 客服中心 (Helpdesk)
- 網路服務 (Network operations)
- 客戶支援 (Customer support)
- 待辦事項 (Todo lists)
- 專案管理 (Project management)
- 簽核流程 (Approvals / Workflow)
既有 RT 與 相似功能的應用
Open Source software
Best Practical Solutions 公司 RT open-source
- 需求: Perl 詳Requirements
- 應用: 自由軟體鑄造場計畫網站
- 手冊: RT Wiki
- 需求:
- 應用: Bugzilla@Mozilla, Bugzilla@MediaWiki等軟體專案
- 手冊:
- 需求:PHP 詳eTicket Installation
- 應用:
- 手冊:
- 需求:PHP
- 應用:
- 手冊: Integrate Dokuwiki and Eventum
Mantis(中文語系檔: 有, UTF-8)
- 應用: My View - XAMPP BUGS
- 安裝教學: 矇矇的秘密基地 - 這隻螳螂(Mantis) 還挺猛的 — 免費好用的 Issue Tracking 工具)
- 手冊: MantisBT Documentation, Integrating DokuWiki with Mantis
phpBugTracker(UTF-8; 中文語系檔:n/a)
- 需求:
- 應用:
- 手冊: phpBugTracker
- 需求: Python 詳TracInstall – The Trac Project
- 應用: TracTickets – jQuery Core - Bug Tracker
- 手冊:
- 特色: 可與SVN或其他版本管理系統整合
- 需求: Servlet 2.3-compatible servlet engine;
- 手冊: Documentation
Commercial software
eSupport - Kayako support desk software, customer service software($)
Other software: Bontq Bug Tracking Software, ProblemTracker, MetaQuest, FogBUGZ, Jira issue tracking system, Nidelven IT - Issue Dealer, PerlDesk..
Customer Community service
Get Satisfaction - People-Powered Customer Service
- 應用: Customer support community for Foxmarks (feature request and conversation)
考量因素
- 是否符合使用者現有習慣(Email即可)
相關文章
- 約耳談軟體(Joel on Software) - 無痛錯誤追蹤
- Source Version Control - CVS, Perforce, VSS and Bug Tracking
- 黑貘 (Gene) 問 有沒有甚麼可以開放編輯, 搜尋, 以及篩選, 以及寫進度的 Checklist 檢查表系統? - 黑貘 (Gene) - #1jbglr
相關分類及詞彙
(以Google網站目錄為主)
- Computers > Software > Help Desk, or the category at HotScript
- Computers > Software > Operating Systems > Linux > Security > Advisories and Patches
- Computers > Software > Configuration Management > Bug Tracking or the category Issue Tracker at freshmeat
- (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Issue Tracking System、part of Groupware)
- Comparison of issue tracking systems - Wikipedia, the free encyclopedia