RequestTracker: Difference between revisions

Jump to navigation Jump to search

RequestTracker (edit)

Revision as of 11:12, 24 January 2014

1,838 bytes added ,  24 January 2014
Undo revision 13362 by 91.207.5.186 (talk)
m (12個修訂)
(Undo revision 13362 by 91.207.5.186 (talk))
 
(17 intermediate revisions by 4 users not shown)
Line 8: Line 8:
  錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每
  錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每
  個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直
  個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直
  到獲得已更正的標記。如：[http://www.wctang.idv.tw/qref/reference.zh-tw.html/ch-support.zh-tw.html#s-bts Debian 錯誤追蹤系統]
  到獲得已更正的標記。如：[http://people.debian.org/~osamu/pub/po4a/html/debian-reference.zh-tw.html#s-bts Debian 錯誤追蹤系統]


== RT 的用途 ==
== RT 的用途 ==
* 客服中心 (Helpdesk) ex:  [http://eticket.sourceforge.net/ eTicket], [http://www.phpsupporttickets.com/ PHP Support Tickets], [http://scripts.sheddtech.com/ssm/ Support Services Manager] or commercial [http://perldesk.com/features.html PerlDesk]''($)'', [http://www.kayako.com/solutions/esupport/ eSupport - Kayako support desk software, customer service software]''($)''
* 客服中心 (Helpdesk)
* 網路服務 (Network operations)
* 網路服務 (Network operations)
* 客戶支援 (Customer support)
* 客戶支援 (Customer support)
Line 18: Line 18:
* 簽核流程 (Approvals / Workflow)
* 簽核流程 (Approvals / Workflow)


== 既有 RT 的應用 ==
== 既有 RT 與 相似功能的應用 ==
# [http://www.openfoundry.org/ 自由軟體鑄造場計畫網站][http://ossf.iis.sinica.edu.tw/ 替代]-[http://rt.openfoundry.org/Foundry/index.html OpenFoundry v0.01a]
=== Open Source software ===
# http://rt.elixus.org/ powered by [http://bestpractical.com Best Practical Solutions 公司]
[http://bestpractical.com Best Practical Solutions 公司] [http://bestpractical.com/rt RT] ''open-source''
* 需求: Perl 詳[http://wiki.bestpractical.com/view/ManualRequirements Requirements]
* 應用: [http://www.openfoundry.org/ 自由軟體鑄造場計畫網站]
* 手冊: [http://wiki.bestpractical.com/index.cgi RT Wiki]
 
[http://www.bugzilla.org/ Bugzilla]([http://www.bugzilla.org/download/#localizations 中文])
* 需求:
* 應用: [https://bugzilla.mozilla.org/ Bugzilla@Mozilla], [http://www.mediawiki.org/wiki/Bugzilla Bugzilla@MediaWiki]等軟體專案
* 手冊:
 
[http://www.eticketsupport.com/ eTicket]
* 需求:PHP 詳[http://www.eticketsupport.com/support/documentation/installation.html eTicket Installation]
* 應用:
* 手冊:
 
[http://forge.mysql.com/wiki/Eventum/ Eventum/ - MySQL Forge Wiki]
* 需求:PHP
* 應用:
* 手冊: [http://www.byteflex.com/wiki/pub/dokuwiki_eventum Integrate Dokuwiki and Eventum]
 
[http://sourceforge.net/projects/mantisbt/ Mantis](中文語系檔: 有, UTF-8)
* 應用: [http://bugs.xampp.org/my_view_page.php My View - XAMPP BUGS]
* 安裝教學: [http://kenming.blog.ithome.com.tw/post/296/10052 矇矇的秘密基地 - 這隻螳螂(Mantis) 還挺猛的 — 免費好用的 Issue Tracking 工具])
* 手冊: [http://www.mantisbt.org/documentation.php MantisBT Documentation], [http://www.mantisbt.org/wiki/doku.php/mantisbt:issue:7075:integration_with_dokuwiki Integrating DokuWiki with Mantis]
 
[http://phpbt.sourceforge.net/ phpBugTracker](UTF-8; 中文語系檔:n/a)
* 需求:
* 應用:
* 手冊: [http://phpbt.sourceforge.net/demo/docs/html/index.html phpBugTracker]
 
[http://trac.edgewall.org/ The Trac Project] ([http://trac.edgewall.org/wiki/TracTermsZhTw 繁體中文翻譯])
* 需求: Python 詳[http://trac.edgewall.org/wiki/TracInstall TracInstall – The Trac Project]
* 應用: [http://bugs.jquery.com/wiki/TracTickets TracTickets – jQuery Core - Bug Tracker]
* 手冊:
* 特色: 可與SVN或其他版本管理系統整合
 
[http://www.tigris.org/ Tigris] [http://scarab.tigris.org/ scarab]
* 需求: Servlet 2.3-compatible servlet engine;
* 手冊: [http://scarab.tigris.org/servlets/ProjectDocumentList?folderID=8142&expandFolder=8142&folderID=0 Documentation]
 
=== Commercial software ===
[http://www.kayako.com/solutions/esupport/ eSupport - Kayako support desk software, customer service software]''($)''
* 應用: [https://ssl.totalchoicehosting.com/supportdesk/ TotalChoice Hosting Help Desk]
 
[http://www.bugherd.com Bugherd]([https://support.bugherd.com/home BugHerd Support]) ''$''
* 應用: bug tracker
* 整合瀏覽器套件，可以直接標記需要修改的網頁的地方，反應給工程師團隊
 
Other software: [http://www.bontq.com/ Bontq Bug Tracking Software], [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer], [http://perldesk.com/features.html PerlDesk]..
 
=== Customer Community service ===
[http://getsatisfaction.com/ Get Satisfaction - People-Powered Customer Service]
* 應用: [http://getsatisfaction.com/foxmarks Customer support community for Foxmarks] (feature request and conversation)




Line 28: Line 80:


== 相關文章 ==
== 相關文章 ==
# [http://rt.elixus.org/NoAuth/docs/ RT使用手冊] & [http://wiki.bestpractical.com/index.cgi RT Wiki]
# 約耳談軟體(Joel on Software) - [http://chinesetrad.joelonsoftware.com/Articles/PainlessBugTracking.html 無痛錯誤追蹤]
# 約耳談軟體(Joel on Software) - [http://chinesetrad.joelonsoftware.com/Articles/PainlessBugTracking.html 無痛錯誤追蹤]
# [http://www.websina.com/bugzero/source-version-control.html Source Version Control - CVS, Perforce, VSS and Bug Tracking]
# [http://www.websina.com/bugzero/source-version-control.html Source Version Control - CVS, Perforce, VSS and Bug Tracking]
 
# [http://www.plurk.com/p/1jbglr 黑貘 (Gene) 問 有沒有甚麼可以開放編輯, 搜尋, 以及篩選, 以及寫進度的 Checklist 檢查表系統? - 黑貘 (Gene) - #1jbglr]
== 相似功能的程式 ==
OpenSource software:[http://www.bugzilla.org/ Bugzilla]([http://www.bugzilla.org/download/#localizations 中文]), [http://www.bestpractical.com/rt/download.html RT], [http://www.tigris.org/ Tigris], [http://phpbt.sourceforge.net/ phpBugTracker](中文:n/a), [http://sourceforge.net/projects/mantisbt/ Mantis](中文語系檔:UTF-8; [http://bugs.xampp.org/my_view_page.php demo]; 安裝教學: [http://www.kenming.idv.tw/index.php?c=1&more=1&pb=1&tb=1&title=e_e_re_se_mantis_e_a_oc_c_a_a_esrayfc_uc 矇矇的秘密基地 - 這隻螳螂(Mantis) 還挺猛的 — 免費好用的 Issue Tracking 工具])
 
Commercial software: [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer],.
 
[http://getsatisfaction.com/ Get Satisfaction - People-Powered Customer Service]
* ex: [http://getsatisfaction.com/foxmarks Customer support community for Foxmarks] (feature request and conversation)


== 相關分類及詞彙 ==
== 相關分類及詞彙 ==
Line 47: Line 91:


*  (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Issue Tracking System、part of [[Groupware]])
*  (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Issue Tracking System、part of [[Groupware]])
 
* [http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems Comparison of issue tracking systems - Wikipedia, the free encyclopedia]


[[Category:Cooperation]] [[Category:Software]]
[[Category:Cooperation]] [[Category:Software]]
Retrieved from "https://wiki.planetoid.info/index.php/Special:MobileDiff/1704...13363"

Navigation menu