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→RT 的用途: add eSupport
(→相似功能的程式: add [http://www.kenming.idv.tw/index.php?c=1&more=1&pb=1&tb=1&title=e_e_re_se_mantis_e_a_oc_c_a_a_esrayfc_uc 矇矇的秘密基地 - 這隻螳螂(Mantis) 還挺猛的 — 免費好用的 Issue Tracking 工具]) |
(→RT 的用途: add eSupport) |
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== RT 的用途 == | == RT 的用途 == | ||
* 客服中心 (Helpdesk) ex: [http://eticket.sourceforge.net/ eTicket], [http://www.phpsupporttickets.com/ PHP Support Tickets], [http://scripts.sheddtech.com/ssm/ Support Services Manager] or commercial [http://perldesk.com/features.html PerlDesk] | * 客服中心 (Helpdesk) ex: [http://eticket.sourceforge.net/ eTicket], [http://www.phpsupporttickets.com/ PHP Support Tickets], [http://scripts.sheddtech.com/ssm/ Support Services Manager] or commercial [http://perldesk.com/features.html PerlDesk]''($)'', [http://www.kayako.com/solutions/esupport/ eSupport - Kayako support desk software, customer service software]''($)'' | ||
* 網路服務 (Network operations) | * 網路服務 (Network operations) | ||
* 客戶支援 (Customer support) | * 客戶支援 (Customer support) | ||