RequestTracker: Difference between revisions
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# 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理 | # 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理 | ||
# 軟體發展方面：臭蟲追蹤 | # 軟體發展方面：臭蟲追蹤 | ||
# 知識管理方面：問題追蹤、問題管理者 (Bug Tracking、Trouble Ticket | # 知識管理方面：問題追蹤、問題管理者 (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、[[Groupware]] | ||
錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 | 錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 | ||
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# [http://directory.google.com/Top/Computers/Software/Help_Desk/?tc=1 Computers > Software > Help Desk], or the category at [http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/ HotScript] | # [http://directory.google.com/Top/Computers/Software/Help_Desk/?tc=1 Computers > Software > Help Desk], or the category at [http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/ HotScript] | ||
# [http://directory.google.com/Top/Computers/Software/Operating_Systems/Linux/Security/Advisories_and_Patches/?il=1 Computers > Software > Operating Systems > Linux > Security > Advisories and Patches] | # [http://directory.google.com/Top/Computers/Software/Operating_Systems/Linux/Security/Advisories_and_Patches/?il=1 Computers > Software > Operating Systems > Linux > Security > Advisories and Patches] | ||
# [http://directory.google.com/Top/Computers/Software/Configuration_Management/Bug_Tracking/ Computers > Software > Configuration Management > Bug Tracking] | # [http://directory.google.com/Top/Computers/Software/Configuration_Management/Bug_Tracking/ Computers > Software > Configuration Management > Bug Tracking] or the category [http://freshmeat.net/browse/1017/?topic_id=1017 Issue Tracker] at freshmeat | ||
Revision as of 12:09, 27 June 2004
RT: Request Tracker（事件追蹤系統）
不同領域的應用
- 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理
- 軟體發展方面：臭蟲追蹤
- 知識管理方面：問題追蹤、問題管理者 (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Groupware
錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直 到獲得已更正的標記。如：Debian 錯誤追蹤系統
RT 的用途
- 客服中心 (Helpdesk) ex: PHP Support Tickets, Support Services Manager or commercial PerlDesk
- 網路服務 (Network operations)
- 客戶支援 (Customer support)
- 待辦事項 (Todo lists)
- 專案管理 (Project management)
- 簽核流程 (Approvals / Workflow)
既有 RT 的應用
相關文章
- RT使用手冊
- 約耳談軟體(Joel on Software) - 無痛錯誤追蹤
- Source Version Control - CVS, Perforce, VSS and Bug Tracking
相似功能的程式
OpenSource software:Bugzilla, RT, Tigris, phpBugTracker, Mantis
Paid software: ProblemTracker, MetaQuest, FogBUGZ, Jira issue tracking system, Nidelven IT - Issue Dealer,.
相關分類
(以Google網站目錄為主)
- Computers > Software > Help Desk, or the category at HotScript
- Computers > Software > Operating Systems > Linux > Security > Advisories and Patches
- Computers > Software > Configuration Management > Bug Tracking or the category Issue Tracker at freshmeat