RequestTracker: Difference between revisions
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== 相似功能的程式 == | == 相似功能的程式 == | ||
OpenSource software:[http://www.bugzilla.org/ Bugzilla], [http://www.bestpractical.com/rt/download.html RT], [http://www.tigris.org/ Tigris], [http://phpbt.sourceforge.net/ phpBugTracker], [http://sourceforge.net/projects/mantisbt/ Mantis] | OpenSource software:[http://www.bugzilla.org/ Bugzilla]([http://www.bugzilla.org/download/#localizations 中文]), [http://www.bestpractical.com/rt/download.html RT], [http://www.tigris.org/ Tigris], [http://phpbt.sourceforge.net/ phpBugTracker](中文:n/a), [http://sourceforge.net/projects/mantisbt/ Mantis](中文:Big5) | ||
Paid software: [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer],. | Paid software: [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer],. | ||
== 相關分類及詞彙 == | == 相關分類及詞彙 == | ||
Revision as of 20:54, 15 May 2005
RT: Request Tracker（事件追蹤系統）
不同領域的應用
- 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理
- 軟體發展方面：臭蟲追蹤
- 知識管理方面：問題追蹤、問題管理者
錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直 到獲得已更正的標記。如：Debian 錯誤追蹤系統
RT 的用途
- 客服中心 (Helpdesk) ex: PHP Support Tickets, Support Services Manager or commercial PerlDesk
- 網路服務 (Network operations)
- 客戶支援 (Customer support)
- 待辦事項 (Todo lists)
- 專案管理 (Project management)
- 簽核流程 (Approvals / Workflow)
既有 RT 的應用
相關文章
- RT使用手冊 & RT Wiki
- 約耳談軟體(Joel on Software) - 無痛錯誤追蹤
- Source Version Control - CVS, Perforce, VSS and Bug Tracking
相似功能的程式
OpenSource software:Bugzilla(中文), RT, Tigris, phpBugTracker(中文:n/a), Mantis(中文:Big5)
Paid software: ProblemTracker, MetaQuest, FogBUGZ, Jira issue tracking system, Nidelven IT - Issue Dealer,.
相關分類及詞彙
(以Google網站目錄為主)
- Computers > Software > Help Desk, or the category at HotScript
- Computers > Software > Operating Systems > Linux > Security > Advisories and Patches
- Computers > Software > Configuration Management > Bug Tracking or the category Issue Tracker at freshmeat
- (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Issue Tracking System、part of Groupware)