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# 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理 | # 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理 | ||
# 軟體發展方面：臭蟲追蹤 | # 軟體發展方面：臭蟲追蹤 | ||
# 知識管理方面：問題追蹤、問題管理者 (Bug Tracking、Trouble Ticket | # 知識管理方面：問題追蹤、問題管理者 (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、[[Groupware]] | ||
錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 | 錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 | ||
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# [http://directory.google.com/Top/Computers/Software/Help_Desk/?tc=1 Computers > Software > Help Desk], or the category at [http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/ HotScript] | # [http://directory.google.com/Top/Computers/Software/Help_Desk/?tc=1 Computers > Software > Help Desk], or the category at [http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/ HotScript] | ||
# [http://directory.google.com/Top/Computers/Software/Operating_Systems/Linux/Security/Advisories_and_Patches/?il=1 Computers > Software > Operating Systems > Linux > Security > Advisories and Patches] | # [http://directory.google.com/Top/Computers/Software/Operating_Systems/Linux/Security/Advisories_and_Patches/?il=1 Computers > Software > Operating Systems > Linux > Security > Advisories and Patches] | ||
# [http://directory.google.com/Top/Computers/Software/Configuration_Management/Bug_Tracking/ Computers > Software > Configuration Management > Bug Tracking] | # [http://directory.google.com/Top/Computers/Software/Configuration_Management/Bug_Tracking/ Computers > Software > Configuration Management > Bug Tracking] or the category [http://freshmeat.net/browse/1017/?topic_id=1017 Issue Tracker] at freshmeat | ||