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== 不同領域的應用 == # 應用到客戶服務, CRM方面:瑕疵追蹤、顧客抱怨處理 # 軟體發展方面:臭蟲追蹤 # 知識管理方面:問題追蹤、問題管理者 錯誤追蹤系統(Bug Tracking System, BTS),它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔,每 個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中,直 到獲得已更正的標記。如:[http://people.debian.org/~osamu/pub/po4a/html/debian-reference.zh-tw.html#s-bts Debian 錯誤追蹤系統]
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