Editing RequestTracker

RT: Request Tracker（事件追蹤系統）

== 不同領域的應用 ==
# 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理
# 軟體發展方面：臭蟲追蹤
# 知識管理方面：問題追蹤、問題管理者

 錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每
 個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直
 到獲得已更正的標記。如：[http://www.wctang.idv.tw/qref/reference.zh-tw.html/ch-support.zh-tw.html#s-bts Debian 錯誤追蹤系統]

== RT 的用途 ==
* 客服中心 (Helpdesk) ex:  [http://eticket.sourceforge.net/ eTicket], [http://www.phpsupporttickets.com/ PHP Support Tickets], [http://scripts.sheddtech.com/ssm/ Support Services Manager] or commercial [http://perldesk.com/features.html PerlDesk]
* 網路服務 (Network operations)
* 客戶支援 (Customer support)
* 待辦事項 (Todo lists)
* 專案管理 (Project management)
* 簽核流程 (Approvals / Workflow)

== 既有 RT 的應用 ==
# [http://www.openfoundry.org/ 自由軟體鑄造場計畫網站][http://ossf.iis.sinica.edu.tw/ 替代]-[http://rt.openfoundry.org/Foundry/index.html OpenFoundry v0.01a]
# http://rt.elixus.org/ powered by [http://bestpractical.com Best Practical Solutions 公司]


== 考量因素 ==
* 是否符合使用者現有習慣(Email即可)


== 相關文章 ==
# [http://rt.elixus.org/NoAuth/docs/ RT使用手冊] & [http://wiki.bestpractical.com/index.cgi RT Wiki]
# 約耳談軟體(Joel on Software) - [http://chinesetrad.joelonsoftware.com/Articles/PainlessBugTracking.html 無痛錯誤追蹤]
# [http://www.websina.com/bugzero/source-version-control.html Source Version Control - CVS, Perforce, VSS and Bug Tracking]

== 相似功能的程式 ==
OpenSource software:[http://www.bugzilla.org/ Bugzilla]([http://www.bugzilla.org/download/#localizations 中文]), [http://www.bestpractical.com/rt/download.html RT], [http://www.tigris.org/ Tigris], [http://phpbt.sourceforge.net/ phpBugTracker](中文:n/a), [http://sourceforge.net/projects/mantisbt/ Mantis](中文語系檔:UTF-8; [http://bugs.xampp.org/my_view_page.php demo]; 安裝教學: [http://www.kenming.idv.tw/index.php?c=1&more=1&pb=1&tb=1&title=e_e_re_se_mantis_e_a_oc_c_a_a_esrayfc_uc 矇矇的秘密基地 - 這隻螳螂(Mantis) 還挺猛的 — 免費好用的 Issue Tracking 工具])

Commercial software: [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer],.

== 相關分類及詞彙 ==
(以Google網站目錄為主)
# [http://directory.google.com/Top/Computers/Software/Help_Desk/?tc=1 Computers > Software > Help Desk], or the category at [http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/ HotScript]
# [http://directory.google.com/Top/Computers/Software/Operating_Systems/Linux/Security/Advisories_and_Patches/?il=1 Computers > Software > Operating Systems > Linux > Security > Advisories and Patches]
# [http://directory.google.com/Top/Computers/Software/Configuration_Management/Bug_Tracking/ Computers > Software > Configuration Management > Bug Tracking] or the category [http://freshmeat.net/browse/1017/?topic_id=1017 Issue Tracker] at freshmeat

*  (Bug Tracking、Trouble Ticket System、Ticket/Request Manager、Issue Tracker、Issue Tracking System、part of [[Groupware]])


[[Category:Cooperation]] [[Category:Software]]