Customer communication

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顧客溝通

如果之前沒有拜訪過顧客

  • 為何這件事情是重要的？
  • 假設顧客面臨的問題與提出回應

如果之前有拜訪過顧客

  • 之前與顧客溝通的過程、過去協助顧客的事情的簡要回顧 (有可能顧客窗口已經變動，所以需要回顧)
  • 為何這件事情是重要的？
  • 假設顧客面臨的問題與提出回應

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