15,049
edits
RequestTracker: Difference between revisions
Jump to navigation
Jump to search
Undo revision 13362 by 91.207.5.186 (talk)
(Undo revision 13362 by 91.207.5.186 (talk)) |
|||
| (5 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
RT: Request Tracker（事件追蹤系統） | RT: Request Tracker（事件追蹤系統） | ||
== 不同領域的應用 == | |||
# 應用到客戶服務, CRM方面：瑕疵追蹤、顧客抱怨處理 | |||
# 軟體發展方面：臭蟲追蹤 | |||
# 知識管理方面：問題追蹤、問題管理者 | |||
錯誤追蹤系統(Bug Tracking System, BTS)，它將來自用戶和開發人員的錯誤報告的詳細內容進行歸檔，每 | |||
個錯誤都有個編號、嚴重程度、問題描述、處理進度等資料的描述。錯誤報告將一直存在於資料庫中，直 | |||
到獲得已更正的標記。如：[http://people.debian.org/~osamu/pub/po4a/html/debian-reference.zh-tw.html#s-bts Debian 錯誤追蹤系統] | |||
== RT 的用途 == | == RT 的用途 == | ||
| Line 56: | Line 63: | ||
[http://www.kayako.com/solutions/esupport/ eSupport - Kayako support desk software, customer service software]''($)'' | [http://www.kayako.com/solutions/esupport/ eSupport - Kayako support desk software, customer service software]''($)'' | ||
* 應用: [https://ssl.totalchoicehosting.com/supportdesk/ TotalChoice Hosting Help Desk] | * 應用: [https://ssl.totalchoicehosting.com/supportdesk/ TotalChoice Hosting Help Desk] | ||
[http://www.bugherd.com Bugherd]([https://support.bugherd.com/home BugHerd Support]) ''$'' | |||
* 應用: bug tracker | |||
* 整合瀏覽器套件，可以直接標記需要修改的網頁的地方，反應給工程師團隊 | |||
Other software: [http://www.bontq.com/ Bontq Bug Tracking Software], [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer], [http://perldesk.com/features.html PerlDesk].. | Other software: [http://www.bontq.com/ Bontq Bug Tracking Software], [http://www.problemtracker.com/ ProblemTracker], [http://www.metaquest.com/ MetaQuest], [http://www.fogcreek.com/FogBUGZ/ FogBUGZ], [http://www.atlassian.com/ Jira issue tracking system], Nidelven IT - [http://www.nidelven-it.no/products/issue_dealer Issue Dealer], [http://perldesk.com/features.html PerlDesk].. | ||