Difference between revisions of "Customer journey map"

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(Created page with "Customer journey map Input * Result of customer review Output * [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templa...")
 
 
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Customer journey map
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[[:Category:Requirements analysis | Requirements analysis]] -> Customer journey map ([https://en.wikipedia.org/wiki/User_journey User journey], [繁體] 顧客體驗旅程地圖, [簡體] 客户旅程地图法)
  
 
Input
 
Input
* Result of customer review
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* Result of customer interview
  
 
Output
 
Output
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* Important phases
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* Matrix contains touch points, pain points and the goal to archive
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* Sentimental/emotional experience during the entire journey
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Resources
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
  
[[Category:Design]]
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Further reading
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* [https://www.youtube.com/watch?v=mSxpVRo3BLg How To Create A Customer Journey Map - YouTube]
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* [http://conversionlab.co/2016/09/25/%E6%A1%88%E4%BE%8B%E5%88%86%E4%BA%AB%EF%BC%9A%E6%89%93%E9%80%A0%E7%B7%9A%E4%B8%8A%E7%B7%9A%E4%B8%8B%E4%B8%80%E8%87%B4%E7%9A%84%E9%87%91%E8%9E%8D%E6%9C%8D%E5%8B%99%E9%AB%94%E9%A9%97/ 案例分享:打造線上線下一致的金融服務體驗 - Conversion Lab]
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* [https://soking.medium.com/%E5%BF%AB%E9%80%9F%E8%AA%8D%E8%AD%98ux%E8%A8%AD%E8%A8%88%E4%B8%AD%E7%9A%84%E6%9C%8D%E5%8B%99%E6%B5%81%E7%A8%8B%E5%9C%96-2161ea9cda19 快速認識UX設計中的服務流程圖 - 獸群之心 / Soking - Medium]
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[[Category:Design]] [[Category:Requirements analysis]]

Latest revision as of 21:09, 16 May 2022

Requirements analysis -> Customer journey map (User journey, [繁體] 顧客體驗旅程地圖, [簡體] 客户旅程地图法)

Input

  • Result of customer interview

Output

  • Important phases
  • Matrix contains touch points, pain points and the goal to archive
  • Sentimental/emotional experience during the entire journey

Resources

Further reading