Difference between revisions of "Customer journey map"

From LemonWiki共筆
Jump to navigation Jump to search
Line 1: Line 1:
Customer journey map
+
Customer journey map ([https://en.wikipedia.org/wiki/User_journey User journey])
  
 
Input
 
Input
Line 12: Line 12:
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
  
 +
Further reading
 +
* [https://soking.medium.com/%E5%BF%AB%E9%80%9F%E8%AA%8D%E8%AD%98ux%E8%A8%AD%E8%A8%88%E4%B8%AD%E7%9A%84%E6%9C%8D%E5%8B%99%E6%B5%81%E7%A8%8B%E5%9C%96-2161ea9cda19 快速認識UX設計中的服務流程圖 - 獸群之心 / Soking - Medium]
  
 
[[Category:Design]]
 
[[Category:Design]]

Revision as of 20:47, 16 May 2022

Customer journey map (User journey)

Input

  • Result of customer interview

Output

  • Important phases
  • Matrix contains touch points, pain points and the goal to archive
  • Sentimental/emotional experience during the entire journey

Resources

Further reading