Difference between revisions of "Customer journey map"

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Output
 
Output
 +
* Important phases
 +
* Matrix contains touch points, pain points and the goal to archive
 +
* Sentimental/emotional experience during the entire journey
 +
 +
Resources
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
 
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
 +
  
 
[[Category:Design]]
 
[[Category:Design]]

Revision as of 10:41, 16 May 2022

Customer journey map

Input

  • Result of customer interview

Output

  • Important phases
  • Matrix contains touch points, pain points and the goal to archive
  • Sentimental/emotional experience during the entire journey

Resources