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[[:Category:Requirements analysis | Requirements analysis]] -> Customer journey map ([https://en.wikipedia.org/wiki/User_journey User journey], [繁體] 顧客體驗旅程地圖, [簡體] 客户旅程地图法)
Customer journey map
* Result of customer interview
* Result of customer review
* Important phases
* Matrix contains touch points, pain points and the goal to archive
* Sentimental/emotional experience during the entire journey
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
* [https://online.visual-paradigm.com/infoart/templates/customer-journey-maps/ Free Customer Journey Map Templates] ([https://online.visual-paradigm.com/tw/infoart/templates/customer-journey-maps/ 免費的客戶旅程地圖模板])
Further reading
* [https://www.youtube.com/watch?v=mSxpVRo3BLg How To Create A Customer Journey Map - YouTube]
* [http://conversionlab.co/2016/09/25/%E6%A1%88%E4%BE%8B%E5%88%86%E4%BA%AB%EF%BC%9A%E6%89%93%E9%80%A0%E7%B7%9A%E4%B8%8A%E7%B7%9A%E4%B8%8B%E4%B8%80%E8%87%B4%E7%9A%84%E9%87%91%E8%9E%8D%E6%9C%8D%E5%8B%99%E9%AB%94%E9%A9%97/ 案例分享:打造線上線下一致的金融服務體驗 - Conversion Lab]
* [https://soking.medium.com/%E5%BF%AB%E9%80%9F%E8%AA%8D%E8%AD%98ux%E8%A8%AD%E8%A8%88%E4%B8%AD%E7%9A%84%E6%9C%8D%E5%8B%99%E6%B5%81%E7%A8%8B%E5%9C%96-2161ea9cda19 快速認識UX設計中的服務流程圖 - 獸群之心 / Soking - Medium]
[[Category:Design]] [[Category:Requirements analysis]]

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