Troubleshooting of OpenAI API

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Troubleshooting of OpenAI API

How to fix "The message you submitted was too long"

  • Error message:
    • "The message you submitted was too long, please reload the conversation and submit something shorter." or "This model's maximum context length is 4097 tokens, however you requested 4270 tokens (3770 in your prompt; 500 for the completion). Please reduce your prompt; or completion length."
  • Solution: Reduce the length of an input message[1].

How to fix "An error occurred"

  • Error message: "An error occurred. If this issue persists please contact us through our help center at help.openai.com."
  • Solution: Refresh the webpage https://chat.openai.com/chat

How to fix "messages is a required property"

  • Error message: 'messages' is a required property
{
    "error": {
        "message": "'messages' is a required property",
        "type": "invalid_request_error",
        "param": null,
        "code": null
    }
}
  • Example Input
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
  }
  • Solution: Check the payload data if the messages property is exists e.g.
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
    "messages": [
            {"role": "system", "content": "#zh-TW You are a helpful assistant. Help me to summarize the article"},
            {"role": "user", "content": "YOUR ARTICLE ... ..."}
        ]
  }

How to fix "" is not of type 'array' - 'messages'

  • Error message:
{
    "error": {
        "message": "'' is not of type 'array' - 'messages'",
        "type": "invalid_request_error",
        "param": null,
        "code": null
    }
}
  • Example Input
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
    "messages": ""
  }
  • Solution: The property messages should an array e.g.
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
    "messages": [
            {"role": "system", "content": "#zh-TW You are a helpful assistant. Help me to summarize the article"},
            {"role": "user", "content": "YOUR ARTICLE ... ..."}
        ]
  }

How to fix "None is not of type string - messages.1.content"

  • Error message:
{
    "error": {
        "message": "None is not of type 'string' - 'messages.1.content'",
        "type": "invalid_request_error",
        "param": null,
        "code": null
    }
}


  • Example Input
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
    "messages": [
            {"role": "system", "content": "#zh-TW You are a helpful assistant. Help me to summarize the article"},
            {"role": "user", "content": null}
        ]
  }
  • Solution: The property messages.1.content should not be null e.g.
{
    "model": "gpt-4",
    "max_tokens": 1000,
    "temperature": 0.9,
    "messages": [
            {"role": "system", "content": "#zh-TW You are a helpful assistant. Help me to summarize the article"},
            {"role": "user", "content": "YOUR ARTICLE ... ..."}
        ]
  }

How to fix "The model `gtp-4` does not exist"

  • Error message: "The model `gtp-4` does not exist"
  • Solution: Go to Models - OpenAI API the check the model list

How to fix "The server had an error while processing your request"

Error message: 

The server had an error while processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if the error persists. (Please include the request ID XXXX1 in your message.)

Solution:


How to fix "We could not parse the JSON body of your request"

Error message: 

{
    "error": {
        "message": "We could not parse the JSON body of your request. (HINT: This likely means you aren't using your HTTP library correctly. The OpenAI API expects a JSON payload, but what was sent was not valid JSON. If you have trouble figuring out how to fix this, please send an email to [email protected] and include any relevant code you'd like help with.)",
        "type": "invalid_request_error",
        "param": null,
        "code": null
    }
}

Solution:

  • Ensure that the payload you sent to the API is properly formatted as JSON.

How to fix "You exceeded your current quota, please check your plan and billing details."

Error message: You exceeded your current quota, please check your plan and billing details. 

{
  "error": {
    "message": "You exceeded your current quota, please check your plan and billing details.",
    "type": "insufficient_quota",
    "param": null,
    "code": null
  }
}

Solution:

  • Go to https://platform.openai.com/account/usage to check the API usage
  • You will receive the email "OpenAI API - Hard Limit Notice". The content mentioned "To have your quota increased, please fill in the quota increase request form."

強制保持繁體中文輸出

  • 在問題前面加上 #zh-TW [2]
  • 或「使用臺灣常用的繁體中文」


Further reading

References

  1. ↑ ⬛ Splitting / Chunking Large input text for Summarisation (greater than 4096 tokens....) - General API discussion - OpenAI API Community Forum
  2. ↑ ChatGPT：如何強制保持繁體中文輸出 ｜學科技、省時間 - 學科技
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