Editing Troubleshooting of Amazon Rekognition (section)

== FAILED 2.8 'Unsupported codec/format. ==

Condition: After input the command as follows:

<pre>
% aws rekognition get-label-detection --job-id <JOB_ID> --region us-east-1
</pre>

Solution: Please verify the file format (mp4 or mov) and video encoding of video file: {{kbd | key=H.264}}<ref>[https://docs.aws.amazon.com/rekognition/latest/dg/video.html#video-storage-formats Working with stored videos - Amazon Rekognition]</ref><ref>[https://wiki.nus.edu.sg/display/LumiNUSstaff/Check+if+my+MP4+video+has+h.264+codec Check if my MP4 video has h.264 codec - LumiNUS Staff Guide - Wiki.nus]</ref>

Quoted from [https://aws.amazon.com/rekognition/faqs/?nc1=h_ls#Amazon_Rekognition_Video Amazon Rekognition – frequently asked questions - AWS]

<pre>
Q: What types file formats and codecs does Amazon Rekognition Video support?
Amazon Rekognition Video supports H.264 files in MPEG-4 (.mp4) or MOV format. If your video files use a different codec, you can transcode them into H.264 using AWS Elemental MediaConvert.
</pre>