How to fix the 403 forbidden error
How to fix the 403 forbidden error
Error message[edit]
When I tried to browse the website, I met the following message:
Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Troubleshooting process of the 403 forbidden error[edit]
Understanding Client-Side vs Server-Side[edit]
When dealing with a 403 Forbidden error, the issue can originate from either the client-side or server-side. Understanding the distinction between these two sources is crucial for effective troubleshooting.
Client-side issues primarily occur within the user's browser or local environment. These problems typically relate to user access permissions and local configurations, with the most common cases including improper browser settings, abnormal login states, or issues caused by local cache. The good news is that these types of problems can usually be resolved by end users themselves without requiring intervention from server administrators. Simple operations such as adjusting browser settings, clearing cache, or logging in again often solve these issues.
In contrast, server-side issues occur on the web server hosting the website and characteristically require higher-level permissions to resolve. Server-side 403 errors are typically associated with server configurations, file permission settings, or security policies. In these cases, even if users make adjustments on their local end, they cannot resolve the issue—it must be handled by system administrators or website hosting service providers. Server-side problems often affect multiple users, so resolving these issues requires extra caution to ensure that modifications don't negatively impact other users.
Sometimes, 403 errors can involve multiple aspects of both client-side and server-side systems. For example, when a user's IP address is blocked by the server's security rules, although the problem manifests on the client side, the actual solution needs to be implemented on the server side. In such cases, the most effective resolution usually requires coordination between users and system administrators.
Client side: Check the permission[edit]
Browser Configuration
- Clear browser cache and cookies
- Enable cookies in browser settings
- Try incognito/private browsing mode
- Disable VPN or proxy services temporarily
- Clear browser's saved credentials for the site
Authentication
- Verify you're logged in correctly
- Check if your account has the necessary permissions
- Try logging out and logging back in
- Ensure your password hasn't expired
Server side: Check the SELinux policy if SELinux was enabled[edit]
The result of ls -Zd should contains "httpd_sys_content_t:"
$ ls -Zd /path/to/website/ drwxr-xr-x. apache apache unconfined_u:object_r:httpd_sys_content_t:s0 /path/to/website/
Server side: Check the configuration of HTTP server[edit]
Check if home directory exists e.g. /path/to/website/ in the configuration of HTTP server. The folder location of configuration files maybe located on Template:Kdb depends on the HTTP server environment.
<Directory /path/to/website/> .. </Directory>
Server side: Check the syntax of .htaccess[edit]
Check if the syntax of .htaccess (/path/to/website/.htaccess ) correct.
Example content of log
/path/to/website/.htaccess: Invalid command 'Force', perhaps misspelled or defined by a module not included in the server configuration, referer: http://mywebsite.com.tw/favicon.ico
Root cause: the original syntax was written for another version of HTTP server.
More detail on HTTP server log[edit]
Log files maybe located on /var/log/httpd/